FAQs

How to use this webportal?

To use the services of this webportal, you have to register yourself in the webportal. For patient the services are completely free and the remaining users like doctors, hospitals, pharmacies and diagnostics have to pay for registering and getting the services. You can sign up yourself in the particular panel, which you belong to, from the home page.

Is there any direct interaction between doctor and patient?

Yes, we are providing you the facility of video conferencing, take prior consent from doctor and use the facility.

Can I get any answer for my health related queries?

Yes, you can send any health related query through email and get reply for that from a healthcare professional.

Are there any measures to keep our medical records and personal information confidential?

Our one of the important features is to keep your information that may be personal or medical related very confidential. In case of any further examination of the patient condition by an expert professional is needed, we give your details to him, upon your prior written consent only.

Will you give any of my personal contacts such as mail ID or Phone number to anybody?

We won't give any personal details of our users to anyone for any reason. If you have any queries on our privacy policy, please contact us or you can go through our privacy policy.

Can I have access to the services throughout the day?

Yes, you can have 24/7 access to the services. This web portal enables you to have access from anywhere at anytime by wiping off the geographical barriers.

What is the uniqueness of this web portal?

Besides, providing you outperforming features, this web portal is designed and developed as an Eco-friendly, which completely keeps the paper based system at a bay.

How can I set my user name and password?

Once you click on the sing up button on the home page, you will get into the page, where you have to submit your details. Fill up your user name and password in the required boxes and also provide your email address in the specified box. Soon after submitting the details you will be sent your user name and password to you mail address to log in.

What about refund of the money, after cancellation of our account for any reason?

Refund of the money will not be possible for any user due to his cancellation of his account.

Where will I get the pricing details for using the services?

You will get all the pricing details and the duration of you account, in the page where you will fill up your personal details for signing up.

What about the customer support?

In case you get any problem or interruption in using the services, you can contact out customer support team for instant round the clock assistance.

Where will I get the information regarding the functionality of the webportal?

You can go through our help manual, which provides you with the complete rundown of how to use and what is the functionality of our web portal.